Performance Standards

Committed to excellence in performance and service, the attorneys at DuffyConnors are dedicated to the following Performance Standards in the course of handling all referrals entrusted to us.

• 24-hour acknowledgement of new referrals or assignments;
• 48-hour preparation of legal and factual analysis of new referrals or assignments upon receipt of substantive file materials;
• 24-hour notification, by phone, e-mail, or correspondence on outcome of appearances at hearings and depositions;
• 24-hour notification, by phone, e-mail or correspondence of any substantive decision affecting the rights of a client;
• 24-hour attorney reply to client voicemail and e-mail;
• 24-hour acknowledgement of client correspondence and/or communications;
• Prompt scheduling of all evidence in litigated cases, in compliance with client-specific Litigation Guidelines, Pennsylvania Rules Civil Procedure (casualty litigation), and/or Special Rules of Practice and Procedure before Workers’ Compensation Judges;
• Quarterly filing of status reports, as client-directed, accompanied by in-person claims review, if client-requested;
• Swift and cost effective resolution of all client-referred claims, subject to client directives regarding cases designated as warranting trials/arbitration in casualty litigation, or adjudication in workers’ compensation claims;
• Strict adherence to client-specific Billing Guidelines as well as DuffyConnors’ Billing Guidelines.

DuffyConnors strives to provide the highest level of professional service, work product, and achieved results possible.

DuffyConnors values your referral and our continued success is dependent on your trust and our compliance with the above Performance Standards.

Firm hours:
M-F 8 a.m. - 5 p.m.

610.524.2100